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Navigating and living on the waterways of Great Britain & Ireland and news of canal developments. (Public)
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TOPIC: Complaint about EA Thames managment

Complaint about EA Thames managment 25 Nov 2021 21:24 #126914

  • Andy Soper
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  • Neeltje
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Response from EA investigating Officer.

Comments to me welcome!

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Best Wishes
Andy Soper
DBA Director Representation and Treasurer
mv Neeltje
Coookham
0044 (0) 303 666 0636

You don't need a barge to join - a dream of boating in Europe will do'. See www.barges.org

Complaint about EA Thames managment 26 Oct 2021 15:59 #126468

  • Andy Soper
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Update

Had two hours with Paul Wyatt - an EA Ops Mgr (FCRM) from Hertford yesterday on board Neeltje at Cookham. He is the one nominated by Julia Simpson (Area Director) to investigate my complaint.

We went through my list line by line.

I majored on the need for a dedicated Waterways Manager whilst emphasising that I thought Maria Herlihy and Mark Hill are over-loaded and without the right depth of waterway knowledge.

He was stunned by the recent organisation chart - which he hadn't seen - and couldn't understand how it could work!

I emphasised the decline of service, poor communication, lack of knowledge, and increasing power of the unions.

He is off to talk to Mark, Maria and Julia.

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Best Wishes
Andy Soper
DBA Director Representation and Treasurer
mv Neeltje
Coookham
0044 (0) 303 666 0636

You don't need a barge to join - a dream of boating in Europe will do'. See www.barges.org

Complaint about EA Thames managment 14 Oct 2021 10:51 #126295

  • Andy Soper
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  • Neeltje
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EA have advised that a manager in the Hertfordshire and NW London division will investigate the complaint - a much quicker response than usual.
The following user(s) said Thank You: Noel Ingram, Tim Crew, Martyn Fryer

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Best Wishes
Andy Soper
DBA Director Representation and Treasurer
mv Neeltje
Coookham
0044 (0) 303 666 0636

You don't need a barge to join - a dream of boating in Europe will do'. See www.barges.org

Complaint about EA Thames managment 08 Oct 2021 11:20 #126171

  • Andy Soper
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  • Neeltje
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I have now made a formal complaint:

I am raising the issue of competence and skills needed by EA for the management of the Thames as a major UK historic waterway.

Up until recently the Thames has had a dedicated Waterway Manager for the Navigation. We now have two managers sharing the role on top of their previous full time jobs as Operations Managers.

Poor supervision of the River Thames and its staff is not new but this latest diminution of the role has further highlighted the lack of expertise and knowledge. Even more worrying is the team's reluctance to seek or take advice from experienced users who often have over 40 years knowledge of the Thames as a navigation.

I know that your resources are limited by both finance and headcount. I have appended a list of issues that affect all river users but the list is limited to the issues that are not resource dependent. All of these issues can easily be addressed by effective management direction with proper follow up to check compliance.

I will update you with their response in due course - '10 days to reply and extended because of COVID' etc!

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The following user(s) said Thank You: Martyn Fryer, William Trebinski

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Best Wishes
Andy Soper
DBA Director Representation and Treasurer
mv Neeltje
Coookham
0044 (0) 303 666 0636

You don't need a barge to join - a dream of boating in Europe will do'. See www.barges.org
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