Welcome, Guest
Username: Password: Remember me
If you don't like what you see click the Report button or...
Read More...
Navigating and living on the waterways of Great Britain & Ireland and news of canal developments.
  • Page:
  • 1

TOPIC: Canal and River Trust Q and As

Canal and River Trust Q and As 19 Mar 2020 11:23 #114654

This answer is being shared widely amongst boating groups on Facebook. I would be interested to know of any members affected, especially by the clear message that continuous cruisers must continue to cruise. Maybe the advice will change if and when there is some form of lockdown applied to the UK?

By the way, my Ibis hotel booking in France was cancelled and refunded by them without me asking this morning......

Mike Gibbons
"Decize"
(not going anywhere in France for some time)

Please Log in to join the conversation.

Canal and River Trust Q and As 19 Mar 2020 11:18 #114653

  • Andy Soper
  • Andy Soper's Avatar Topic Author
  • Online
  • Posts: 3605
From CRT

Coronavirus and boating FAQs

See below for answers to our frequently asked questions regarding coronavirus and boating.

Should boaters still be cruising?

Our canals, rivers and towpaths remain open for use, other than for extended stoppages to complete planned maintenance works, or as a result of recent flood damage. While travelling along a canal by boat does not necessarily put people in close contact with others, boaters may decide to take some precautions. These could include washing hands after using locks and mooring at quieter places. Boaters should follow the Government’s guidelines on reducing the risk of catching coronavirus.

I’m a continuous cruiser and I need to self-isolate. Do I still need to cruise?

We will apply the same approach as if you’re suffering from any short-term illness or accident. If you inform us we’ll be able to make any necessary adjustments while you self-isolate. In general, we will still expect boats to comply with the terms of their licence and to move every 14 days. You can contact the Trust by phoning 03030 40 40 40 or contacting us online.

What should I do if I am self-isolating and need help but don’t have any support networks?

Please contact us using the details above. We will work with partners to support boaters self-isolating as best we can without adding to the risk of transmission.

I’m over 70 and live on my boat, do I need to self-isolate?

The Government is advising those over 70 to avoid all unnecessary social contact with others, so we advise that you should organise your boating to limit your contact with others as far as possible.

Are you making any changes to support boaters in at-risk groups?

We are proactively contacting boaters who we know to be in a high risk group, including those with equality adjustments, those who have told us they are pregnant, and those who have told us they are over 70. We are letting them know their options and that we’re here to assist if they have any questions or concerns.

Are Waterways Chaplains still helping boaters in need?

The work and ministry of Waterways Chaplains at this time is especially important, especially for those who are isolated and financially challenged by the crisis. Much of that support may be via phone or email to minimise physical contact.

Does the Trust have any general advice for boaters?

We know that most of the boating community is very supportive of one another. In such times as these, we ask all boaters to look out for the more vulnerable members of the community. This could mean saving spaces near facilities for those in need, and not overstaying on popular moorings. While we are contacting those boaters we know are in high risk groups, if you know a boater who may also be vulnerable please let us know.

My boat safety scheme certificate is due. What does the Government advice mean for renewal?

All the Navigation Authorities covered by the boat safety scheme agree that it is essential that it continues to protect the physical safety of those around the waterways. The scheme will continue to apply to all appropriate craft on their navigations. Examiners and others involved with the delivery of the scheme will be given further advice. The scheme is following Government guidance and advice will be updated accordingly.

Will I be entitled to a payment holiday for my mooring or boat licence?

We are not able to offer payment holidays but please get in touch with us if you are having payment difficulties.

Can I still renew my licence by telephone via the Customer Service Team?

Yes, you can still contact our Customer Service Team to licence craft. As many of our customers have lots of questions there may be a longer wait time for calls to be answered and we ask that callers are patient as we will get to your call as soon as possible. The best course of action is to register to self serve via our web licensing portal.

How can I register to use the online portal?

Register to self serve via our web licensing portal. Look for the ‘Do It All Online’ section where you will be prompted to register (if you haven’t already done so). You can apply for a new licence or renew your current licence and it will be emailed to you immediately.

I do not have an email address, will my licence still be posted to me?

Whilst our offices are still operational your licence documents will be posted to you, including licence discs and direct debit schedules. There may be some delays due to skeleton staff in offices. Please accept our apologies. Please note that your licence is valid from the point you receive confirmation of successful submission of either your renewal or application.

What happens if Canal & River staff have to self-isolate?

We have contingency plans in place to ensure we can continue to provide our day-do-day service.

Where can I find out more?

• Read the latest government information on coronavirus

• Boaters needing support, advice, or to report that they are self-isolating, should let the Trust know via the online contact form

• Alternatively, boaters can contact the local boat licensing support team

• Find out more information on events on the waterways

Please Log in to join the conversation.

Best Wishes
Andy Soper
DBA Director Representation and Treasurer
mv Neeltje
Coookham
0044 (0) 303 666 0636

You don't need a barge to join - a dream of boating in Europe will do'. See www.barges.org
  • Page:
  • 1
Moderators: Pete Milne
Time to create page: 0.230 seconds